TERMS OF SERVICE
Use of our website is subject to our Terms of Service, covering aspects like website usage, intellectual property rights, and user responsibilities. To customise your order, follow our user-friendly personalisation process. Preview your personalised item before confirming your order. Customers are responsible for providing accurate personalisation details. Review your item preview carefully before confirming your order. We take privacy and the quality of our personalized items seriously. In the personalisation process, we will not accept or process orders that include inappropriate images or words. This includes, but is not limited to, content that is offensive, discriminatory, vulgar, or violates any ethical or legal standards. We reserve the right to refuse any personalisation request that we deem inappropriate or in violation of our standards. If you have any questions or concerns about the acceptability of specific content, please feel free to reach out to our team here before placing your order. By using our services, you agree not to submit any inappropriate content for personalisation, and you acknowledge that we may cancel or refuse to fulfil orders that violate this policy. Furthermore, customer personalisation details are treated with utmost confidentiality. Our Privacy Policy explains how we handle and secure customer data.
PRIVACY POLICY
This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website.
1. Information We Collect:
We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to share when contacting us or subscribing to our newsletter.
2. How We Use Your Information:
We may use the information we collect for the following purposes:
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To respond to your inquiries and provide the services you request.
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To send periodic emails regarding our products, services, or promotions, if you have opted to receive such communications.
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To improve our website and enhance your user experience.
3. Sharing Your Information:
We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
4. Cookies:
Our website may use cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
5. Third-Party Links:
Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
6. Security:
We take reasonable precautions to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
7. Changes to This Privacy Policy:
We reserve the right to update or change our Privacy Policy at any time.
SHIPPING POLICY
Our estimated production time for personalized items can range from as quick as 3-4 business days to a maximum of 7-14 business days. Please note that the exact timeframe may vary based on order volume and complexity. We offer various shipping methods with estimated delivery times. Shipping costs are outlined during the checkout process. Track your order using the provided tracking number. We are committed to delivering high-quality personalized items. In the event of defects or errors, please refer to our Refund Policy for resolution steps.
REFUND POLICY
Refunds are issued under certain conditions. Refer to our Refund Policy for detailed information on the circumstances under which refunds are provided.
1. Non-Returnable Items:
Personalised items, as they are custom-made for you, are not eligible for return due to misspelled names or incorrect personalisation details. Customers are responsible for ensuring the accuracy of the personalisation information provided during the order process.
2. Damaged or Defective Items:
Returns will only be accepted for personalised items in the event of breakage or defects during transit. If your item arrives damaged, please contact us within 7 days of receiving the item. We require customers to send a photo of the damaged item to us for assessment - contact us here. This ensures that customers are aware of the importance of double-checking personalisation details and clarifies the conditions under which returns are accepted for damaged or defective items.
Note: These policies are subject to change. Please review them periodically for any updates. Thank you for choosing Customised Creations. We appreciate the opportunity to create personalised items for your special moments. If you have any further questions, feel free to contact us here.
